verdantcards-logo
free express shipping on all ORDERS over £150.00
UK DELIVERY ONLY

Returns Policy

If you change your mind and wish to return your order, you have 14 days from the time you receive your order in which to inform us of your decision and return your order.

You will then have 30 days to return your order for a full refund.


It is recommended that a signed for delivery service is used in returning your order to us. 

In the event that signed for delivery is not used and an item goes missing Verdant Cards Limited will not be able to issue a refund for you.


You are responsible for paying the return postage costs back to us for an item that you do not want.

It is your responsibility to ensure items are returned as new, in the same condition in which they were received.

We will only accept returns of unopened mystery boxes.


Verdant Cards Limited retain the right to refuse a return or make a fair deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.


If an item arrives damaged, a mistake has been made on your order, or the item is faulty, then please contact us by email at sales@verdantcards.co.uk and we will communicate with you the best course of action to resolve the problem. and a pre paid returns label will be sent to you once your return request has been authorised.


You will have 14 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arriving. It is your responsibility to inform Verdant Cards Limited of any defects in your order. If no communication is made within 14 days, Verdant Cards Limited will consider this item as accepted by you, the customer.

If Verdant Cards Limited hear from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us within 30 days, complete with your order number.


Any items must still be in the same condition in which they were received by you, the customer.


Please contact us before sending in any returns and please do not send any returns to the registered office address as this is not our returns address and any items send to this address will not be received by us.

Our returns address is: 

Verdant Cards

PO BOX 26891
Kirkcaldy
KY2 6NY